Frequently Asked Questions

Knowledge Base

  1. Account Questions 

    1. How do I create an account?
    2. How do I get to my account?
    3. How do I change my account password?
    4. How do I recover my password?
    5. How do I delete my account?
  2. Educators 

    1. Can I use your site in my classroom/organization/presentation?
    2. Can I link to your site/tutorial?
    3. Can I access my students' accounts?
    4. Can I have permission to include your content in my LMS/Portal/App?
    5. My school/organization blocks YouTube. What can I do?
  3. General 

    1. Do I need to register to access your site?
    2. I am having trouble playing your videos.
    3. The interactives are not working for me.
    4. Why am I getting a Loch Ness Monster message?
    5. How do I request a new topic/tutorial?
  4. Microsoft Office 

    1. How do I learn Microsoft Office?
    2. Do you offer Office tutorials for Mac?
    3. Why don't you offer OpenOffice/Libre Office?
  5. Online Classes 

    1. Where did the Online Class Program go?
    2. When will you offer online classes again?
    3. How do I list my Certificate of Completion on my resume?
    4. I need to verify that I have completed an online class.
  6. Records and Certificates 

    1. Where is my learning history?
    2. Do you track my progress?
    3. Do you share student records?
    4. Why can't I print my Certificate of Completion?
    5. What is an Achievement of Completion?
  7. Using GCFLearnFree 

    1. How do I print your tutorials?
    2. Can I get your tutorials as hard copies?
    3. How long does it take to finish a tutorial?
    4. I need to learn how to use a computer.
    5. There's a problem with the Typing Tutorial.
  8. All articles 

    1. Where did the Online Class Program go?
    2. How do I create an account?
    3. How do I learn Microsoft Office?
    4. Where is my learning history?
    5. How do I print your tutorials?
    50 articles 

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