Frequently Asked Questions

Knowledge Base

  1. Account Questions 

    1. How do I create an account?
    2. How do I get to my account?
    3. How do I change my account password?
    4. How do I recover my password?
    5. How do I delete my account?
  2. Educators 

    1. Can I use your site in my classroom/organization/presentation?
    2. Can I link to your site/tutorial?
    3. Can I access my students' accounts?
    4. Can I have permission to include your content in my LMS/Portal/App?
    5. Do you have an offline version of your site?
  3. General 

    1. Do I need to register to access your site?
    2. I am having trouble playing your videos.
    3. The interactives are not working for me.
    4. Why am I getting a Loch Ness Monster message?
    5. How do I request a new topic/tutorial?
  4. Microsoft Office 

    1. How do I learn Microsoft Office?
    2. Do you offer Office tutorials for Mac?
    3. Why don't you offer OpenOffice/Libre Office?
  5. Online Classes 

    1. How do I register for an online class?
    2. How do I list my Certificate of Completion on my resume?
    3. I need to verify that I have completed an online class.
    4. Are self-paced achievements replacing CEU certificates with online classes?
  6. Records and Certificates 

    1. Where is my learning history?
    2. Do you track my progress?
    3. Do you share student records?
    4. Why can't I print my certificates?
    5. What is an Achievement of Completion?
  7. Using GCFLearnFree 

    1. How do I print your tutorials?
    2. Can I get your tutorials as hard copies?
    3. How long does it take to finish a tutorial?
    4. I need to learn how to use a computer.
    5. There's a problem with the Typing Tutorial.
  8. All articles 

    1. How do I create an account?
    2. How do I learn Microsoft Office?
    3. Where is my learning history?
    4. How do I print your tutorials?
    5. Can I use your site in my classroom/organization/presentation?
    51 articles 

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