Knowledge Base

  1. Account Questions 

    1. Why is my learning history not recording?
    2. Where did the My Account link go?
    3. How do I create an account?
    4. How do I get to my account?
    5. How do I recover or change my password?
  2. Educators 

    1. Can I use your site in my classroom/organization/presentation?
    2. Can I link to your site/tutorial?
    3. Can I access my students' accounts?
    4. Can I have permission to include your content in my LMS/Portal/App?
    5. Do you have an offline version of your site?
  3. General 

    1. Your site looks different. What’s changed?
    2. Do I need to register to access your site?
    3. I am having trouble playing your videos.
    4. The interactives are not working for me.
    5. I hate the new design! Change it back!
  4. Microsoft Office 

    1. How do I learn Microsoft Office?
    2. Do you offer Office tutorials for Mac?
    3. Why don't you offer OpenOffice/Libre Office?
  5. Records and Certificates 

    1. Where is my learning history?
    2. Why can't I print my certificates?
    3. How can I access/download/print my Achievements?
  6. Using GCFLearnFree 

    1. Why can I no longer view the videos that go with a specific tutorial?
    2. How do I print your tutorials?
    3. Can I get your tutorials as hard copies?
    4. How long does it take to finish a tutorial?
    5. I need to learn how to use a computer.
  7. All articles 

    1. How do I learn Microsoft Office?
    2. Where is my learning history?
    3. Can I use your site in my classroom/organization/presentation?
    4. Your site looks different. What’s changed?
    5. Why can I no longer view the videos that go with a specific tutorial?

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