Knowledge Base

  1. Account Questions 

    1. How do I get to my account?
    2. Where did the My Account link go?
    3. How do I create an account?
    4. How do I recover or change my password?
    5. How do I delete my account?
  2. Educators 

    1. Can I use your site in my classroom/organization/presentation?
    2. Can I link to your site/tutorial?
    3. Can I have permission to include your content in my LMS/Portal/App?
    4. Do you have an offline version of your site?
    5. My school/organization blocks YouTube. What can I do?
  3. General 

    1. Do I need to register to access your site?
    2. I am having trouble playing your videos.
    3. Why am I getting a Loch Ness Monster message?
    4. I'm having issues with Adobe Flash and your site. What's going on?
    5. How do I request a new topic/tutorial?
  4. Microsoft Office 

    1. Where can I find Office 2019 or Office 365 lessons?
    2. How do I learn Microsoft Office?
    3. Do you offer Office tutorials for Mac?
    4. Why don't you offer OpenOffice/Libre Office?
    5. Why don't you offer an Outlook 2013 tutorial?
  5. Records and Certificates 

    1. Where is my learning history?
    2. How can I access/download/print my Achievements?
    3. Why can't I print my certificates?
    4. I need to verify that I have completed an online class.
  6. Using GCFLearnFree 

    1. How do I print your tutorials?
    2. Can I get your tutorials as hard copies?
    3. I need to learn how to use a computer.
    4. There's a problem with the Typing Tutorial.
    5. I need help preparing for the GED.
  7. All articles 

    1. Where is my learning history?
    2. How do I print your tutorials?
    3. Can I use your site in my classroom/organization/presentation?
    4. How do I get to my account?
    5. Do I need to register to access your site?

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